Frequently asked questions

We are available Monday to Friday from 9.30am to 12.30pm and from 2pm to 5.30pm (GMT / UTC : Europe/Paris)
by telephone on +33(0)1 53 86 00 11 or by email at [email protected]

The communication team is available by e-mail at [email protected]

If you’d like to join us, please consult our “Join us” page.
You can also send us your resume to [email protected]

To receive our previews, news and behind-the-scenes information, you can subscribe to our newsletter here.

We do our best to restock sold-out products as quickly as possible and as much as possible.
To find out more about the possible restocking of the product you are interested in, you can either email us at [email protected] or sign up for back in stock alerts on the product pages.

If despite all our quality checks your item still has a minor defect, we invite you to contact our customer service by email at the following address: [email protected]
Don’t forget to attach photos of your defective item to your message. This will help us offer you the best possible solution.

For any express delevery orders placed Monday to Friday before 12 am will be dispatched the same day. (Paris times zone)
For any standart delevery orders placed from Monday to Friday before 3pm will be dispatched the same day. (Paris times zone)
For any courier delivery orders placed from Monday to Thursday, the order will be /shipped and delivered the next day before 1pm. (Paris times zone)
For any orders placed between 3pm* on Friday and Sunday evening, the order will be shipped on Monday. (Paris times zone)

If you have any problems placing an order on our site, please contact our customer service team on +33(0)1 53 86 00 11. They will help you finalise your order. From 9.30am to 12.30pm and 2pm to 5.30pm (Paris times zone)

You have 2 hours to make your request and we will do what is necessary to group your orders.
If you have paid shipping costs multiple times, these will be refunded to you within 2 working days.

Currently, it is not possible to cancel or modify your order. Once the payment is confirmed, your order is sent for processing to be shipped to you as soon as possible.
Nevertheless, we encourage you to contact us as soon as possible by phone at +33(0)1 53 86 00 11, or by email at [email protected], to proceed with cancellation or the desired modification if possible.
If your package has already been shipped, we advise you to proceed with the return of your order to request a refund or exchange.

You have 15 days to request an exchange by telephone on +33(0)1 53 86 00 11 or by email at [email protected]
As soon as we receive your return, we will send you the new item you have requested in exchange.

You have 15 days to make your return request by telephone on +33(0)1 53 86 00 11 or by e-mail to [email protected].
Items must be returned with their labels and in their original packaging.
Returns that do not comply with these conditions cannot be processed.
Please note! Items that have been worn cannot be refunded or exchanged.

Once your return request has been accepted, you can return your product to us at the following address :
DNUD
Returns department E-SHOP
34 rue Pérignon
75015 Paris, France

Please include the returns number you gave us by e-mail or telephone, as well as your surname, first name and invoice number, so that we can identify your return.
Upon receipt by our teams, we will process your return within 2 working days.
You will receive a confirmation email notifying you of the refund.

It is possible to group your returns. To make it easier for our customer service department to deal with them, it is best to include your delivery notes in the parcel if you have kept them, or to indicate the numbers of each order.

Once your order is picked up by the selected carrier, you will receive an email including the tracking number of your package and the tracking link of the carrier.
For any questions, do not hesitate to contact us by phone at +33(0)1 53 86 00 11 or by email at [email protected].

We kindly ask you to contact our customer service as soon as possible to provide us with the correct address. We will do our best to accommodate this change if your order has not yet been prepared. However, if it has already been shipped, we no longer have the ability to make modifications.

If your chosen pickup point is unavailable (temporarily overloaded or exceptionally closed, for example), the carrier is obliged to deliver your parcel to another pickup point. Unfortunately, we are unable to change the location for receiving your parcel once the delivery driver has dropped it off.

We kindly invite you to contact our customer service by phone at +33(0)1 53 86 00 11 or by email at [email protected].
Every problem has its solution!

For all deliveries outside of Metropolitan France and the European Union, customs fees may be applied by the carrier.

On our e-shop, you can pay for your order by credit card: Visa, Mastercard, and American Express.
Your bank account will be debited upon validation of your order on our e-shop.
We do not offer payment via PayPal on our website.

If your payment was not accepted, we recommend trying to place a new order with a different payment method or from a different browser. The issue may also be related to the 3D Secure validation code on your bank’s app.
If the problem persists, feel free to contact our customer service by phone at +33(0)1 53 86 00 or by email at [email protected].