Foire aux questions

I have a problem, a question, a sweet word to write to you, how to reach you?

We are available Monday to Friday from 9:30 to 18h,
by phone on +33 (0) 1 53 86 00 11
or by email at contact.dnud@dnud.fr

I made several orders, is it possible to group them?

You have 2 hours to make the request and we will do the necessary to regroup your orders. If you have paid several times the shipping costs, you will be automatically refunded the shipping cost.

The item I want to order is no longer available, what to do?

We make the necessary to re-order the exhausted products as soon as possible and as far as possible.
Do not hesitate to contact us at contact.dnud@dnud.fr to know more about the possible reassortment of the product that makes you want.

The article I received does not suit me, how to make an exchange?

You have 15 days to make your exchange request by phone at +33 (0) 1 53 86 00 11 or by email at contact.dnud@dnud.fr
Upon receipt of your return, we will ship your exchange.

The article I received does not suit me, how to make a return?

You have 15 days to request your return by phone on +33 (0) 1 53 86 00 11 or by email at contact.dnud@dnud.fr
Items must be returned with their labels and in their original packaging. Returns that do not comply with these conditions can not be processed. It should also be noted that worn articles can not be refunded or exchanged.

How long is my return request processed?

Once your return request is accepted, you can return your product to the following address:
DNUD
Service retour e-boutique
34 rue Pérignon
75015 Paris
Please indicate in your mailing the number of return communicated by email or phone, as well as your name, first name and invoice number so that we can identify your return.
Upon receipt by our teams, we will treat your return within 2 working days. You will receive a confirmation email notifying you of the refund.

My piece has a small flaw, what to do?

If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service department at contact.dnud@dnud.fr.
Do not forget to send a picture of the item and defect in question. This will help us solve your problem as efficiently as possible!

The shipment is lost, what to do?

Please contact our Customer Service department at contact.dnud@dnud.fr.
We can help with any problem!