Frequently asked questions

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Items

Order

Return

Delivery

Payment

Contact us

We are available Monday to Friday from 9.30am to 12.30pm and from 2pm to 5.30pm (GMT / UTC : Europe/Paris)
by telephone on +33(0)1 53 86 00 11 or by email at [email protected]

The communication team is available by e-mail at [email protected]

If you’d like to join us, please consult our “Join us” page.
You can also send us your resume to [email protected]

To receive our previews, news and behind-the-scenes information, you can subscribe to our newsletter here.

Items

We do our best to restock sold-out products as quickly as possible and as much as possible.
To find out more about the possible restocking of the product you are interested in, you can either email us at [email protected] or sign up for back in stock alerts on the product pages.

If despite all our quality checks your item still has a minor defect, we invite you to contact our customer service by email at the following address: [email protected]
Don’t forget to attach photos of your defective item to your message. This will help us offer you the best possible solution.

Order

For any express delevery orders placed Monday to Friday before 12 am will be dispatched the same day. (Paris times zone)
For any standart delevery orders placed from Monday to Friday before 3pm will be dispatched the same day. (Paris times zone)
For any courier delivery orders placed from Monday to Thursday, the order will be /shipped and delivered the next day before 1pm. (Paris times zone)
For any orders placed between 3pm* on Friday and Sunday evening, the order will be shipped on Monday. (Paris times zone)

If you have any problems placing an order on our site, please contact our customer service team on +33(0)1 53 86 00 11. They will help you finalise your order. From 9.30am to 12.30pm and 2pm to 5.30pm (Paris times zone)

You have 2 hours to make your request and we will do what is necessary to group your orders.
If you have paid shipping costs multiple times, these will be refunded to you within 2 working days.

Currently, it is not possible to cancel or modify your order. Once the payment is confirmed, your order is sent for processing to be shipped to you as soon as possible.
Nevertheless, we encourage you to contact us as soon as possible by phone at +33(0)1 53 86 00 11, or by email at [email protected], to proceed with cancellation or the desired modification if possible.
If your package has already been shipped, we advise you to proceed with the return of your order to request a refund or exchange.

Return

You have 15 days to request an exchange by telephone on +33(0)1 53 86 00 11 or by email at [email protected]
As soon as we receive your return, we will send you the new item you have requested in exchange.

You have 15 days to make your return request by telephone on +33(0)1 53 86 00 11 or by e-mail to [email protected].
Items must be returned with their labels and in their original packaging.
Returns that do not comply with these conditions cannot be processed.
Please note! Items that have been worn cannot be refunded or exchanged.

Once your return request has been accepted, you can return your product to us at the following address :
DNUD
Returns department E-SHOP
34 rue Pérignon
75015 Paris, France

Please include the returns number you gave us by e-mail or telephone, as well as your surname, first name and invoice number, so that we can identify your return.
Upon receipt by our teams, we will process your return within 2 working days.
You will receive a confirmation email notifying you of the refund.

It is possible to group your returns. To make it easier for our customer service department to deal with them, it is best to include your delivery notes in the parcel if you have kept them, or to indicate the numbers of each order.

Delivery

Once your order is picked up by the selected carrier, you will receive an email including the tracking number of your package and the tracking link of the carrier.
For any questions, do not hesitate to contact us by phone at +33(0)1 53 86 00 11 or by email at [email protected].

We kindly ask you to contact our customer service as soon as possible to provide us with the correct address. We will do our best to accommodate this change if your order has not yet been prepared. However, if it has already been shipped, we no longer have the ability to make modifications.

If your chosen pickup point is unavailable (temporarily overloaded or exceptionally closed, for example), the carrier is obliged to deliver your parcel to another pickup point. Unfortunately, we are unable to change the location for receiving your parcel once the delivery driver has dropped it off.

We kindly invite you to contact our customer service by phone at +33(0)1 53 86 00 11 or by email at [email protected].
Every problem has its solution!

For all deliveries outside of Metropolitan France and the European Union, customs fees may be applied by the carrier.

Deliveries of goods dispatched or transported outside the territory of the European Union are exempt from value added tax (VAT).

Prices exclusive of VAT appear once the delivery address has been indicated.

Delivery cost

Metropolitan France

All cities

Standard Relay Delivery: Free (2 working days)
Standard delivery: Free (3 working days)
Express delivery: €14 incl. VAT (next-day delivery for orders placed before 2pm)

Paris

Courier D+1 before 1pm: Free (next-day delivery for orders placed from Sunday to Thursday before 1pm)

Neuilly-sur-seine | Boulogne – Billancourt | Levallois Perret | Aubervilliers | Bagnolet | Clichy | Issy-les-moulineaux | Ivry-sur-seine | Montreuil | Montrouge | Saint-Ouen | Suresnes

Courier D+1 before 1pm: €6 inc. tax (next-day delivery for orders placed from Sunday to Thursday before 1pm)

La Défense

Courier D+1 before 1pm: €10 inc. tax (next-day delivery for orders placed from Sunday to Thursday before 1pm)

Guadeloupe

Standard delivery: €14 excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

French Guiana

Standard delivery: €15 excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

Martinique

Standard delivery: €14 excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

Mayotte

Standard delivery: €15 excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

Monaco

Standard Relay delivery: Free (4 working days)
Standard delivery: Free (4 working days)
Express delivery: €14 incl. VAT (1 to 2 working days)

New Caledonia

Standard delivery: €17 excluding VAT (5 working days)
Express delivery: €25 excluding VAT (2 working days)

French Polynesia

Standard delivery: €17 excluding VAT (5 working days)
Express delivery: €25 excluding VAT (2 working days)

Reunion

Standard delivery: €14 excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

Saint-Barthélémy

Standard delivery: 14€ excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

Saint-Martin

French side

Standard delivery: €14 excluding VAT (5 working days)
Express delivery: €20 excluding VAT (1 to 2 working days)

Dutch side

Standard delivery: €25 excluding VAT (5 working days)
Express delivery: €28 excluding VAT (1 to 2 working days)

Saint Pierre and Miquelon

Standard delivery: €17 excluding VAT (5 working days)
Express delivery: €25 excluding VAT (1 to 2 working days)

Wallis and Futuna

Standard delivery: €17 excluding VAT (5 working days)

Germany

Standard Relay delivery: €6 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Andorra

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Austria

Standard Relay delivery: €8 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Belgium

Standard Relay delivery: €6 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Bulgaria

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Cyprus

Express delivery: €20 incl. VAT (1 to 2 working days)

Croatia

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €20 incl. VAT (1 to 2 working days)

Denmark

Standard Relay delivery: €12 incl. VAT (4 working days)
Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €20 incl. VAT (1 to 2 working days)

Spain

Standard Relay delivery: €8 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Estonia

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €20 incl. VAT (1 to 2 working days)

Finland

Standard delivery: €12 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Greece

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €20 incl. VAT (1 to 2 working days)

Guernsey

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Hungary

Standard Relay delivery: €10 incl. VAT (4 working days)
Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Southern Ireland

Standard delivery: €12 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Iceland

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Italy

Standard Relay delivery: €8 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Jersey

Standard Relay delivery: €10 incl. VAT (4 working days)
Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Liechtenstein

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Luxembourg

Standard Relay delivery: €6 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Malta

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €20 incl. VAT (1 to 2 working days)

Norway

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

The Netherlands

Standard Relay delivery: €6 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Poland

Standard Relay delivery: €10 incl. VAT (4 working days)
Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Portugal

Standard Relay delivery: €8 incl. VAT (4 working days)
Standard delivery: €10 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Czech Republic

Standard Relay delivery: €10 incl. VAT (4 working days)
Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Romania

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

United Kingdom

Colissimo delivery: €12 incl. and excluding VAT (4 working days)
Carrier and express delivery: €20 incl. VAT (1 to 2 working days)

Serbia

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Slovakia

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Slovenia

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Sweden

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €18 incl. VAT (1 to 2 working days)

Swiss

Standard delivery: €10 excluding VAT (4 working days)
Standard delivery: €14 excluding VAT (4 working days)
Express delivery: €23 excluding VAT (1 to 2 working days)

Ukraine

Standard delivery: €14 incl. VAT (4 working days)
Express delivery: €23 incl. VAT (1 to 2 working days)

Argentina

Standard delivery: €30 excluding VAT (5 working days)

Brazil

Standard delivery: €30 excluding VAT (5 working days)

Canada

Standard delivery: €25 excluding VAT (5 working days)

Chile

Standard delivery: €30 excluding VAT (5 working days)

Colombia

Standard delivery: €30 excluding VAT (5 working days)

United States

Standard delivery: €25 excluding VAT (4 working days)

Peru

Standard delivery: €27 excluding VAT (5 working days)

Mexico

Standard delivery: €27 excluding VAT (5 working days)

China

Standard delivery: €27 excluding VAT (5 working days)

South Korea

Standard delivery: €27 excluding VAT (5 working days)

Hong Kong

Standard delivery: €27 excluding VAT (4 working days)

India

Standard delivery: €27 excluding VAT (5 working days)

Indonesia

Standard delivery: €27 excluding VAT (5 working days)

Japan

Standard delivery: €27 excluding VAT (5 working days)

Oman

Standard delivery: €27 excluding VAT (5 working days)

Malaysia

Standard delivery: €27 excluding VAT (5 working days)

Philippines

Standard delivery: €27 excluding VAT (5 working days)

Singapore

Standard delivery: €27 excluding VAT (5 working days)

Taiwan

Standard delivery: €27 excluding VAT (5 working days)

Thailand

Standard delivery: €27 excluding VAT (5 working days)

Vietnam

Standard delivery: €27 excluding VAT (5 working days)

South Africa

Standard delivery: €27 excluding VAT (5 working days)

Saudi Arabia

Standard delivery: €30 excluding VAT (5 working days)

Bahrain

Standard delivery: €30 excluding VAT (5 working days)

United Arab Emirate

Standard delivery: €25 excluding VAT (5 working days)

Israel

Standard delivery: €27 excluding VAT (5 working days)

Lebanon

Standard delivery: €27 excluding VAT (5 working days)

Morocco

Standard delivery: €27 excluding VAT (4 working days)

Mauritius

Standard delivery: €27 excluding VAT (4 working days)

Qatar

Standard delivery: €27 excluding VAT (5 working days)

Tunisia

Standard delivery: €27 excluding VAT (5 working days)

Senegal

Standard delivery: €27 excluding VAT (5 working days)

Australia

Standard delivery: €27 excluding VAT (5 working days)

New Zealand

Standard delivery: €27 excluding VAT (5 working days)

Payment

On our e-shop, you can pay for your order by credit card: Visa, Mastercard, and American Express.
Your bank account will be debited upon validation of your order on our e-shop.
We do not offer payment via PayPal on our website.

If your payment was not accepted, we recommend trying to place a new order with a different payment method or from a different browser. The issue may also be related to the 3D Secure validation code on your bank’s app.
If the problem persists, feel free to contact our customer service by phone at +33(0)1 53 86 00 or by email at [email protected].