Livraison et retours

How long is my order shipped?

For any order in express delivery done Monday to Friday before 12h, the order will be sent the same day.
For any order colissimo delivery done Monday to Friday before 16h, the order will be sent the same day.
From Friday evening to Sunday evening, the order will be shipped on Monday.

I made several orders, is it possible to group them?

You have 2 hours to make the request and we will do the necessary to regroup your orders. If you have paid several times the shipping costs, you will be automatically refunded the shipping cost.

The delivery costs

COUNTRY CITY DELIVERY METHOD DELIVERY TIME PRICE
AFRIQUE DU SUD COLISSIMO 4 OPEN DAYS 27 euros
ALLEMAGNE CARRIER
EXPRESS
1 TO 2 OPEN DAYS 20 EUROS
ALLEMAGNE COLISSIMO 4 OPEN DAYS 11 euros
ANDORE COLISSIMO 1 TO 2 OPEN DAYS 5 EUROS
ANTILLE
NEERLANDAISE
COLISSIMO 4 OPEN DAYS 27 EUROS
AUSTRALIE COLISSIMO 4 OPEN DAYS 27 EUROS
AUTRICHE TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 17 EUROS
AUTRICHE COLISSIMO 4 OPEN DAYS 12 EUROS
BELGIQUE TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 EUROS
BELGIQUE COLISSIMO 4 OPEN DAYS 11 euros
BRESIL COLISSIMO 4 OPEN DAYS 27 EUROS
BULGARIE COLISSIMO 4 OPEN DAYS 15 EUROS
CANADA COLISSIMO 4 OPEN DAYS 25 EUROS
CHYPRE COLISSIMO 4 OPEN DAYS 15 EUROS
CROATIE COLISSIMO 4 OPEN DAYS 15 EUROS
DANEMARK COLISSIMO 5 OPEN DAYS 14 EUROS
EMIRAT-ARAB-UNI COLISSIMO 4 OPEN DAYS 27 euros
ESPAGNE TRANSPORTEUR
EXPRESS
1 A 2 OPEN DAYS 20 EUROS
ESPAGNE COLISSIMO 4 OPEN DAYS 12 EUROS
ETATS-UNIS COLISSIMO 4 OPEN DAYS 25 EUROS
France
METROPOLITAINE
TOUTES VILLES COLISSIMO 2 OPEN DAYS OFFERT
France
METROPOLITAINE
PARIS COURSIER LIVRAISON LE LENDEMAIN (POUR TOUTE COMMANDE PASSE DU DIMANCHE AU JEUDI) AVANT 13H OFFERT
France
METROPOLITAINE
NEUILLY SUR SEINE,
BOULOGNE,
LEVALLOIS PERRET
COURSIER LIVRAISON LE LENDEMAIN (POUR TOUTE COMMANDE PASSE DU DIMANCHE AU JEUDI) AVANT 13H 6 euros
France
METROPOLITAINE
LA DEFENSE COURSIER LIVRAISON LE LENDEMAIN (POUR TOUTE COMMANDE PASSE DU DIMANCHE AU JEUDI) AVANT 13H 10 euros
France
METROPOLITAINE
TOUTES VILLES TRANSPORTEUR
EXPRESS
LIVRAISON LE LENDEMAIN POUR TOUTE COMMANDE PASSE AVANT 14H 14 euros
FINLANDE COLLISSIMO 4 OPEN DAYS 15 euros
FINLANDE TRANSPORTEUR
EXPRESS
1  OPEN DAYS 19 euros
GUADELOUP COLISSIMO 4 OPEN DAYS 17 EUROS
GUYANE COLISSIMO 5 OPEN DAYS 17 EUROS
GRECE COLISSIMO 4 OPEN DAYS  15 EUROS
HONGRIS COLISSIMO 4 OPEN DAYS 14 EUROS
HONG KONG COLISSIMO 4 OPEN DAYS 25 EUROS
Irlande COLISSIMO 4 OPEN DAYS 12 EUROS
ISLANDE COLISSIMO 4 OPEN DAYS 15 EUROS
ISRAEL COLISSIMO 4 OPEN DAYS 25 EUROS
ITALIE COLISSIMO 4 OPEN DAYS 12 EUROS
ITALIE TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 16 EUROS
LIBAN COLISSIMO 4 OPEN DAYS 27 euros
LIECHTENSTEIN COLISSIMO 4 OPEN DAYS 15 EUROS
LUXEMBOURG TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 euros
LUXEMBOURG COLISSIMO 4 OPEN DAYS 11 euros
MALDIVE COLISSIMO 4 OPEN DAYS 27 EUROS
MALTE COLISSIMO 4 OPEN DAYS 15 EUROS
MARTINIQUE COLISSIMO 4 OPEN DAYS 17 EUROS
MAURICE COLISSIMO 4 OPEN DAYS 27 EUROS
MAYOTE COLISSIMO 4 OPEN DAYS 17 EUROS
MEXIQUE COLISSIMO 4 OPEN DAYS 27 EUROS
NOUVELLE CALEDONIE COLISSIMO 6 OPEN DAYS 23 EUROS
MONACO COLISSIMO 2 OPEN DAYS offert
NORVEGE COLISSIMO 5 OPEN DAYS 15 EUROS
NORVEGE TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 euros
PAYS BAS TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 euros
PAYS BAS COLISSIMO 4 OPEN DAYS 11 EUROS
POLYNESIE
FRANCAISE
COLISSIMO 5 OPEN DAYS 23 EUROS
POLOGNE COLISSIMO 4 OPEN DAYS 14 euros
POLOGNE TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 17 euros
PORTUGAL TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 euros
PORTUGAL COLISSIMO 4 OPEN DAYS 12 euros
REUNION COLISSIMO 5 OPEN DAYS 17 EUROS
ROUMANIE COLISSIMO 4 OPEN DAYS 15 EUROS
ROYAUME-UNI TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 EUROS
ROYAUME-UNI COLISSIMO 4 OPEN DAYS 12 EUROS
RUSSIE COLISSIMO 4 OPEN DAYS 25 EUROS
SAINT-MARTIN COLISSIMO 4 OPEN DAYS 14 EUROS
SAINT PIERRE
ET MIQUELON
COLISSIMO 5 OPEN DAYS 17 EUROS
SUEDE COLISSIMO 4 OPEN DAYS 14 euros
SUEDE TRANSPORTEUR
EXPRESS
1 A 2 OPEN DAYS 19 euros
SUISSE TRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS 20 euros
SUISSE COLISSIMO 4 OPEN DAYS 14 EUROS
UKRAINE COLISSIMO 4 OPEN DAYS 27 EUROS

The article I received does not suit me, how to make a return?

You have 15 days to request your return by phone on +33 (0) 1 53 86 00 11 or by email at contact.dnud@dnud.fr.
Items must be returned with their labels and in their original packaging. Returns that do not comply with these conditions can not be processed. It should also be noted that worn articles can not be refunded or exchanged.
Once your return request is accepted, you can return your product to the following address:
DNUD
Service de retour e-boutique
34 rue Pérignon
75015 Paris
Please indicate in your mailing the number of return communicated by email or phone, as well as your name, first name and invoice number so that we can identify your return.
Upon receipt by our teams, we will treat your return within 2 working days. You will receive a confirmation email notifying you of the refund.

The article I received does not suit me, how to make an exchange?

You have 15 days to make your exchange request by phone at +33 (0) 1 53 86 00 11 or by email at contact.dnud@dnud.fr.
Upon receipt of your return, we will ship your exchange.

How long is my return request processed?

Once your return request is accepted, you can return your product to the following address:
DNUD
Service retour e-boutique
34 rue Pérignon
75015 Paris
Please indicate in your mailing the number of return communicated by email or phone, as well as your name, first name and invoice number so that we can identify your return.
Upon receipt by our teams, we will treat your return within 2 working days.
You will receive a confirmation email notifying you of the refund.

The shipment is lost, what to do?

Please contact our Customer Service department at contact.dnud@dnud.fr.
We can help with any problem!
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