Shipping and Return

How long is my order shipped?

For any order in express delivery done Monday to Friday before 12h, the order will be sent the same day.
For any order colissimo delivery done Monday to Friday before 16h, the order will be sent the same day.
From Friday evening to Sunday evening, the order will be shipped on Monday.

I made several orders, is it possible to group them?

You have 2 hours to make the request and we will do the necessary to regroup your orders. If you have paid several times the shipping costs, you will be automatically refunded the shipping cost.

The delivery costs

COUNTRYCITYDELIVERY METHODDELIVERY TIMEPRICE
AFRIQUE DU SUDCOLISSIMO4 OPEN DAYS27 euros
ALLEMAGNECARRIER
EXPRESS
1 TO 2 OPEN DAYS20 EUROS
ALLEMAGNECOLISSIMO4 OPEN DAYS11 euros
ANDORECOLISSIMO1 TO 2 OPEN DAYS5 EUROS
ANTILLE
NEERLANDAISE
COLISSIMO4 OPEN DAYS27 EUROS
AUSTRALIECOLISSIMO4 OPEN DAYS27 EUROS
AUTRICHETRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS17 EUROS
AUTRICHECOLISSIMO4 OPEN DAYS12 EUROS
BELGIQUETRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 EUROS
BELGIQUECOLISSIMO4 OPEN DAYS11 euros
BRESILCOLISSIMO4 OPEN DAYS27 EUROS
BULGARIECOLISSIMO4 OPEN DAYS15 EUROS
CANADACOLISSIMO4 OPEN DAYS25 EUROS
CHYPRECOLISSIMO4 OPEN DAYS15 EUROS
CROATIECOLISSIMO4 OPEN DAYS15 EUROS
DANEMARKCOLISSIMO5 OPEN DAYS14 EUROS
EMIRAT-ARAB-UNICOLISSIMO4 OPEN DAYS27 euros
ESPAGNETRANSPORTEUR
EXPRESS
1 A 2 OPEN DAYS20 EUROS
ESPAGNECOLISSIMO4 OPEN DAYS12 EUROS
ETATS-UNISCOLISSIMO4 OPEN DAYS25 EUROS
France
METROPOLITAINE
TOUTES VILLESCOLISSIMO2 OPEN DAYSOFFERT
France
METROPOLITAINE
PARISCOURSIERLIVRAISON LE LENDEMAIN (POUR TOUTE COMMANDE PASSE DU DIMANCHE AU JEUDI) AVANT 13HOFFERT
France
METROPOLITAINE
NEUILLY SUR SEINE,
BOULOGNE,
LEVALLOIS PERRET
COURSIERLIVRAISON LE LENDEMAIN (POUR TOUTE COMMANDE PASSE DU DIMANCHE AU JEUDI) AVANT 13H6 euros
France
METROPOLITAINE
LA DEFENSECOURSIERLIVRAISON LE LENDEMAIN (POUR TOUTE COMMANDE PASSE DU DIMANCHE AU JEUDI) AVANT 13H10 euros
France
METROPOLITAINE
TOUTES VILLESTRANSPORTEUR
EXPRESS
LIVRAISON LE LENDEMAIN POUR TOUTE COMMANDE PASSE AVANT 14H14 euros
FINLANDECOLLISSIMO4 OPEN DAYS15 euros
FINLANDETRANSPORTEUR
EXPRESS
1  OPEN DAYS19 euros
GUADELOUPCOLISSIMO4 OPEN DAYS17 EUROS
GUYANECOLISSIMO5 OPEN DAYS17 EUROS
GRECECOLISSIMO4 OPEN DAYS 15 EUROS
HONGRISCOLISSIMO4 OPEN DAYS14 EUROS
HONG KONGCOLISSIMO4 OPEN DAYS25 EUROS
IrlandeCOLISSIMO4 OPEN DAYS12 EUROS
ISLANDECOLISSIMO4 OPEN DAYS15 EUROS
ISRAELCOLISSIMO4 OPEN DAYS25 EUROS
ITALIECOLISSIMO4 OPEN DAYS12 EUROS
ITALIETRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS16 EUROS
LIBANCOLISSIMO4 OPEN DAYS27 euros
LIECHTENSTEINCOLISSIMO4 OPEN DAYS15 EUROS
LUXEMBOURGTRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 euros
LUXEMBOURGCOLISSIMO4 OPEN DAYS11 euros
MALDIVECOLISSIMO4 OPEN DAYS27 EUROS
MALTECOLISSIMO4 OPEN DAYS15 EUROS
MARTINIQUECOLISSIMO4 OPEN DAYS17 EUROS
MAURICECOLISSIMO4 OPEN DAYS27 EUROS
MAYOTECOLISSIMO4 OPEN DAYS17 EUROS
MEXIQUECOLISSIMO4 OPEN DAYS27 EUROS
NOUVELLE CALEDONIECOLISSIMO6 OPEN DAYS23 EUROS
MONACOCOLISSIMO2 OPEN DAYSoffert
NORVEGECOLISSIMO5 OPEN DAYS15 EUROS
NORVEGETRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 euros
PAYS BASTRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 euros
PAYS BASCOLISSIMO4 OPEN DAYS11 EUROS
POLYNESIE
FRANCAISE
COLISSIMO5 OPEN DAYS23 EUROS
POLOGNECOLISSIMO4 OPEN DAYS14 euros
POLOGNETRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS17 euros
PORTUGALTRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 euros
PORTUGALCOLISSIMO4 OPEN DAYS12 euros
REUNIONCOLISSIMO5 OPEN DAYS17 EUROS
ROUMANIECOLISSIMO4 OPEN DAYS15 EUROS
ROYAUME-UNITRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 EUROS
ROYAUME-UNICOLISSIMO4 OPEN DAYS12 EUROS
RUSSIECOLISSIMO4 OPEN DAYS25 EUROS
SAINT-MARTINCOLISSIMO4 OPEN DAYS14 EUROS
SAINT PIERRE
ET MIQUELON
COLISSIMO5 OPEN DAYS17 EUROS
SUEDECOLISSIMO4 OPEN DAYS14 euros
SUEDETRANSPORTEUR
EXPRESS
1 A 2 OPEN DAYS19 euros
SUISSETRANSPORTEUR
EXPRESS
1 TO 2 OPEN DAYS20 euros
SUISSECOLISSIMO4 OPEN DAYS14 EUROS
UKRAINECOLISSIMO4 OPEN DAYS27 EUROS

The article I received does not suit me, how to make a return?

You have 15 days to request your return by phone on +33 (0) 1 53 86 00 11 or by email at contact.dnud@dnud.fr.
Items must be returned with their labels and in their original packaging. Returns that do not comply with these conditions can not be processed. It should also be noted that worn articles can not be refunded or exchanged.
Once your return request is accepted, you can return your product to the following address:
DNUD
Service de retour e-boutique
34 rue Pérignon
75015 Paris
Please indicate in your mailing the number of return communicated by email or phone, as well as your name, first name and invoice number so that we can identify your return.
Upon receipt by our teams, we will treat your return within 2 working days. You will receive a confirmation email notifying you of the refund.

The article I received does not suit me, how to make an exchange?

You have 15 days to make your exchange request by phone at +33 (0) 1 53 86 00 11 or by email at contact.dnud@dnud.fr.
Upon receipt of your return, we will ship your exchange.

How long is my return request processed?

Once your return request is accepted, you can return your product to the following address:
DNUD
Service retour e-boutique
34 rue Pérignon
75015 Paris
Please indicate in your mailing the number of return communicated by email or phone, as well as your name, first name and invoice number so that we can identify your return.
Upon receipt by our teams, we will treat your return within 2 working days.
You will receive a confirmation email notifying you of the refund.

The shipment is lost, what to do?

Please contact our Customer Service department at contact.dnud@dnud.fr.
We can help with any problem!